In accordance with European consumer protection laws (Directive 2011/83/EU), customers have the right to withdraw from their purchase within 14 (fourteen) calendar days from the date of receipt of the product, without providing any reason.
To exercise the right of withdrawal, the customer must contact our customer support within this period and provide:
Full name
Order number
Product(s) to be returned
Our products are shipped directly from our international suppliers and partners to the customer's address.
For this reason:
To be eligible for a return or exchange, the product must:
Returns that do not meet these conditions may be refused.
If the customer receives a product that is:
The customer must contact us within 48 hours of receiving the product, providing photos or videos clearly showing the issue.
In such cases, the customer may choose:
Once the returned product is received and inspected (when applicable), or once the issue has been confirmed, the refund will be processed within 14 calendar days, as required by European law.
Refunds will be issued:
Using the same payment method used for the purchase, whenever possible
The time for the refund to appear in the customer’s account may vary depending on the payment provider or card issuer
In cases of withdrawal/right of cancellation, return shipping costs may be the responsibility of the customer, unless otherwise stated at checkout or in the product description.
In cases of defective products, damage, or shipping errors, return or replacement shipping costs will be fully covered by the store.
In accordance with European legislation, we do not accept returns for the following items (when applicable):
This policy has been designed to ensure transparency, fairness, and compliance with European Union consumer protection laws
